Legal
Last updated: March 8, 2026
An initial deposit is required to confirm a renovation project and initiate material procurement and trade scheduling. The deposit amount and its terms are specified in each individual written project agreement.
Refund of deposit before work begins: If you cancel a confirmed project before any work has commenced and before any materials have been ordered on your behalf, Rovexaro will refund the deposit less a reasonable administrative fee to cover time spent on site assessment, estimating, and project planning. The specific deduction will be detailed in the project agreement.
Non-refundable portion after materials are ordered: Once materials have been ordered — whether or not physical work has started — the cost of those materials (including any restocking fees charged by suppliers) is non-refundable. Rovexaro will use reasonable efforts to return or resell ordered materials and will apply any recovered amounts to reduce the amount owed.
If a client cancels a project after construction work has begun, the client is responsible for payment of all work completed to the date of cancellation, all materials procured or ordered for the project (including any that cannot be returned to suppliers), any reasonable costs incurred by Rovexaro in mobilizing, demobilizing, or rescheduling trades, and any reasonable costs to make the work area safe and secure following cancellation.
Rovexaro will provide a written accounting of all costs incurred and amounts applied against payments already made. Any balance owed by the client will be invoiced and payment will be due within 30 days. Any amounts owed to the client in excess of costs incurred will be refunded within 30 days of the final accounting.
If a completed renovation has a workmanship defect covered under Rovexaro's one-year workmanship warranty (as described in our Terms and Conditions), we will return to assess and remedy the defect at no additional charge. Workmanship warranty claims do not entitle a client to a monetary refund of amounts paid, but rather to remediation of the specific defect.
If Rovexaro is unable to remedy a covered defect within a reasonable time after being notified in writing, the client may seek remediation from another contractor and submit the reasonable cost to Rovexaro for reimbursement, subject to our review and verification of the defect and the remediation cost.
Any dispute regarding this policy or amounts owed should first be raised directly with Rovexaro in writing at [email protected]. We will respond to all written concerns within five business days and will make reasonable efforts to resolve disputes fairly and promptly.
If a dispute cannot be resolved through direct communication, the parties agree to attempt mediation before commencing litigation, as described in our Terms and Conditions.
For questions about this policy:
Rovexaro
501 Maple St, Sicamous, BC V0E 0E8, Canada
Email: [email protected]
Phone: +1 604-217-7954