Privacy Policy

1. Who We Are

Rovexaro is a residential renovation company incorporated and operating in British Columbia, Canada. Our registered address is 501 Maple St, Sicamous, BC V0E 0E8. You can contact us at [email protected] or by calling +1 604-217-7954.

2. Information We Collect

We collect personal information only when necessary and only to the extent required to fulfil the purposes described in this policy. The types of information we may collect include:

• Contact and identification information: Your name, email address, phone number, and postal address, when you submit our contact form or communicate with us directly.
• Project information: Details about your renovation project that you voluntarily provide when requesting a quote or consultation.
• Technical data: IP address, browser type, device type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communications: Records of your correspondence with us, including emails and form submissions.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and provide renovation consultations or quotes
• Manage ongoing renovation projects and communicate project-related updates
• Improve the functionality and content of our website
• Comply with applicable legal and regulatory obligations
• Maintain records of our business activities as required by law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. We use two categories of cookies:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Used to collect aggregate, anonymized data about website usage (such as page views and visitor counts). These are only set if you have provided consent.

You can manage your cookie preferences using the consent banner displayed when you first visit our site, or by adjusting your browser settings. For more detail, please see our Cookie Policy.

5. Disclosure of Personal Information

We do not disclose your personal information to third parties except in the following circumstances:

• Service providers: We may share information with trusted third-party service providers (such as email hosting or website analytics platforms) who assist us in operating our website or conducting our business. These providers are contractually bound to keep your information confidential and to use it only for the purposes we specify.
• Legal requirements: We may disclose personal information if required by law, court order, or governmental authority.
• Business transfers: In the event of a sale or merger of our business, personal information may be transferred to the acquiring party, subject to the same privacy protections described in this policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Client project records are generally retained for a minimum of seven years following project completion in accordance with standard business recordkeeping practices. Website inquiry records are retained for up to two years unless you request earlier deletion.

7. Your Rights

Under Canadian privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Withdraw consent to certain uses of your personal information (where consent is the basis for processing)
• Request deletion of your personal information, subject to legal retention requirements
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days.

8. Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communications (HTTPS), access controls on our internal systems, and staff practices that limit access to personal information to those who need it to do their work. No method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or about our privacy practices, please contact our Privacy Officer:

Rovexaro
501 Maple St
Sicamous, BC V0E 0E8
Canada
Email: [email protected]
Phone: +1 604-217-7954